Cancellation & Refund Policy

Standard Orders: You can cancel your order within 1 hour of placing it. Once the baking or preparation process has initiated, cancellations will not be accepted.

Customized/Special Cakes: Cancellations for customized or advance bulk orders must be made at least 24 hours prior to the scheduled delivery time.

Due to the perishable nature of our products (Cakes, pastries, bread, chocolates), we do not accept returns once the product is successfully delivered and accepted.

If you receive a product that is damaged during transit, stale, or completely different from what you ordered, please contact us immediately within 2 hours of delivery with photographic proof.

If your cancellation request is approved or a genuine delivery damage is verified, your refund will be processed.

The approved refund amount will be credited back to your original payment method (Bank account, Credit/Debit Card, or UPI) within 5 to 7 working days, depending on your bank's policies.

For any assistance regarding cancellations or refunds, please reach out to us immediately at our registered business address in Mohan Garden, New Delhi.